Terms of Service

PROSS provides technology installation (cameras, networks, audio/video, structured cabling), business presence services (web, branding, digital marketing), IT support plans and related field work in Southwest Florida. The scope, price and timeline of each job are defined in the written estimate you approve.

Estimates are valid for 30 days unless stated otherwise. Work begins after you approve the estimate in writing or through the platform. Changes requested after approval are quoted separately and may affect the timeline. Site conditions not visible during the assessment (for example damaged wiring or lack of access) may require an adjusted estimate before we continue.

Equipment is priced separately from labor. When we purchase equipment on your behalf we pass on the manufacturer's price plus an acquisition, pre-configuration and warranty-management fee shown on the estimate. Equipment you supply yourself is installed as-is; we are not responsible for its performance or warranty. Title to equipment we supply passes to you when it is paid in full.

• Invoices are due on completion of the work unless the estimate specifies a deposit or milestones. Larger projects may require a deposit before equipment is ordered.
• We accept cards (in person or online through Stripe), ACH/bank transfer and checks. Card payments are subject to the processing fee shown at checkout, if any.
• IT support plans are billed monthly in advance and renew automatically until cancelled with 30 days' notice.
• Overdue balances may accrue a late fee of 1.5% per month and we may pause services until the account is current.

We warrant our installation workmanship for the period stated on your invoice, starting the day the work order is completed. The warranty covers defects in our installation (for example a loose connector or a mis-terminated cable) and is honored with a no-cost service visit.

It does not cover: equipment failure (covered by the manufacturer's warranty, which we help you claim), damage caused by you or third parties, power surges, lightning, storms or flooding, or changes made by anyone other than PROSS. If a warranty visit finds that the fault is not covered, the visit is billed at our standard diagnostic rate.

Our loyalty program grants credits on paid labor that can be used toward future labor. Credits have no cash value, expire 12 months after they are earned and are subject to the program rules published on the platform. We may modify or end the program with notice.

You agree to provide safe access to the work area and to any equipment, accounts or credentials needed for the job. Visits cancelled with less than 24 hours' notice, or where we cannot access the site, may be charged a trip fee.

You are responsible for keeping your login credentials confidential and for activity under your account. You may not use the platform to upload unlawful content, interfere with its operation or attempt to access other clients' data. We may suspend accounts that violate these terms.

To the fullest extent permitted by law, PROSS's total liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental or consequential damages, including lost data or lost business, except where caused by our gross negligence or willful misconduct. Nothing in these terms limits liability that cannot be limited under Florida law.

These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Collier County, Florida, after a good-faith attempt to resolve it directly with us.

We may update these terms from time to time. The date at the top shows the current version. Continued use of our services after a change means you accept the updated terms. Our handling of personal information is described in our Privacy Policy at prosolutionsservices.com/privacy.